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Can't Save or Print Project Design & Print Online

There are occasionally issues with projects that were created in previous versions of Design & Print or current versions that cause an error message to appear.  These include not being able to save or print a project.
Deleting and re-inserting the images may solve this issue.   

When your project is open, after clicking on the Save button (top right of the screen), you should see the following box appear: Options to save
User-added image

If you're using images in your project, try to delete them and then re-upload them and save the project

If your project is able to save after deleting and re-uploading the images, convert the image file to a different file format. Then add the new image and attempt to save the project

User-added image 
 You can also upload images directly to your account by clicking on the Files tab and selecting Upload File  
User-added image


When designing and adding the images to your project, search for the files saved in My Account


Try switching to a different internet browser - Chrome is the most compatible browser to use with Avery.com

If Chrome is already being used, try clearing your Browsing Data - beginning of time / close out of all pages / open a new page to make a new connection with our site (Project design will be lost)

You can try going to projects and instead of opening, select Apply a design to another product and use the same template number and see if that works.

Applies To

DPO, Images not Loading, Project can't save images still loading, 99%, Computer freezing

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