Avery WePrint™ FAQs

Get Started Cancellations & Refunds Order Information Shipping Information Product Information Account Information Consumer Experience Shipping to Canada

Getting Started

How do I get started with this service?

Go to www.avery.com/weprint, and we'll walk you through the steps.

Can I select WePrint after I select a product and create a design?

Yes. It's really easy to choose WePrint!

  • At the Preview & Print screen, select the WePrint tab or click the I'm ready! button.
  • You will be taken back to the Customize screen to review your design and layout and make any adjustments.
  • Continue to the Preview & Print screen to finish the WePrint process.
Note: WePrint is available for our most popular labels and cards. If you don't see your product on the Preview & Print screen, the product is not currently available through this service. Back to top

 

Cancellations & Refunds

How do I cancel an order once I place the order?

Things move quickly around here!

Unfortunately, once you confirm and submit your order, it is already being processed and cannot be changed or cancelled.
If you have any questions, please feel free to call us at 800-942-8379.

How can I change an order once I place the order?

Things move quickly around here!

Unfortunately, once you confirm and submit your order, it is already being processed and cannot be changed or cancelled.
If you have any questions, please feel free to call us at 800-942-8379.

How do I reorder a previous print job?

It’s easy to reorder using your MyAvery account on avery.com.

To make changes to your design prior to reorder, either open your saved project from the My Projects tab or click Edit & Reorder on the My Orders tab. If no changes to your design are needed, just click the Reorder button on the My Orders tab.

I just received my order and I am not satisfied with the printing…it is not what I expected. What can I do?

We want you to be completely satisfied with your order. That's why we stand behind our 100% Satisfaction Guaranteed policy.

If you are not satisfied with the products and/or printing, call us at 800-942-8379 within 30 days of receiving your product and let us know. We'll do everything we can to make it right.

What is your refund policy?

We want you to be completely satisfied with your order. That's why we stand behind our 100% Satisfaction Guaranteed policy.

If you are not satisfied with the products and/or printing, call us at 800-942-8379 within 30 days of receiving your product and let us know. We'll do everything we can to make it right.

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Order Information

How can I check the status of my order?

To check on the status of your order, it's simple

  1. Go to Avery.com.
  2. Log on to your MyAvery account.
  3. Select My Orders.
You'll see the current status of your pending order(s) here, as well as the history of your previous orders. Your shipment's tracking number can be found here, too, once your order has shipped.

Will my complete order ship together?

Your order will be shipped together, whether it's in one box or many. Items in multiple boxes will be tracked accordingly.

My order has not arrived yet. How can I check it's status?

To check on the status of your order, it's simple:

  1. Go to Avery.com.
  2. Log on to your MyAvery account.
  3. Select My Orders.
You'll see the current status of your pending order(s) here, as well as the history of your previous orders. Your shipment's tracking number can be found here, too, once your order has shipped.

What forms of payment do you accept?

We accept Visa, MasterCard, Discover Card, American Express and PayPal. All prices reflect WePrint US pricing and are shown in USD.

Can I get an estimate of the shipping & tax costs?

Sure! On the checkout page, enter your shipping address into the Estimate Shipping and Tax tool and the estimated amount will be calculated for you.

The shopping cart page can also provide estimated costs for the total price, including shipping and taxes (if applicable) before you check out.

When will my credit card be charged?

We will charge your credit card when your order ships.

Will my credit card information be stored?

Unless you choose to save your credit card information for future orders, your credit card information will not be stored.

How will the charge appear on my credit card billing statement?

It will show as Avery Products.

Can I get a copy of my order or receipt?

Yes. Here's what you do:

  1. Go to Avery.com and log on to your MyAvery account.
  2. Select My Orders.
  3. Go to the Order Detail link. This will display your order details, including amount paid.
  4. Use the print option to print a copy.

Can I order by check or can I be billed?

These options are not available at this time. We do accept Visa, MasterCard, Discover Card, American Express and PayPal for your convenience.

Do I have to pay sales tax?

Shipments to the following states will be charged the appropriate state tax:
For US residents, shipments to the following states will be charged the appropriate state tax: AR, AZ, CA, CT, FL, GA, IL, IN, KS, MD, MA, MI, MO, MN, MS, NJ, NY, OH, TN, TX, WA.

For Canada, duties and taxes calculated at checkout. Guaranteed landed costs (no additional charges at delivery). All prices reflect WePrint US pricing and are shown in USD.

What if my credit card billing statement has an unauthorized purchase or billing error?

Protecting your personal and confidential information is important to us. If you have an incorrect billing charge or an error on your billing statement, please contact us as soon as you can.

What address should I enter in the billing information screen? Should I put spaces or dashes in the credit card? Why are you not accepting my credit card number?

For credit card verification, you must enter your name and address as it appears on your credit card statement.

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Shipping Information

What are the shipping costs for my order?

Sure! On the checkout page, enter your shipping address into the Estimate Shipping and Tax tool and the estimated amount will be calculated for you.

The shopping cart page can also provide estimated costs for the total price, including shipping and taxes (if applicable) before you check out.

Has my order shipped?

To check on the status of your order, it's simple:

  1. Go to Avery.com.
  2. Log on to your MyAvery account.
  3. Select My Orders.
You'll see the current status of your pending order(s) here, as well as the history of your previous orders. Your shipment's tracking number can be found here, too, once your order has shipped.

Will my order have a tracking number and where is it located?

To check on the status of your order, it's simple:

  1. Go to Avery.com.
  2. Log on to your MyAvery account.
  3. Select My Orders.
You'll see the current status of your pending order(s) here, as well as the history of your previous orders. Your shipment's tracking number can be found here, too, once your order has shipped.

What are the shipping methods and delivery times I can select from?

Shipping Methods are: (for US residents only)

  • Economy: 5-9 business days via USPS
  • Standard: 5-7 business days via UPS
  • Priority: 4-5 business days via UPS
  • Rush: 3-4 business days via UPS

Can I purchase multiple items at the same time but have them shipped separately?

No, not at this time.

Do you ship outside the USA? To military addresses? Or mail drop locations?

At this time, we only ship to the USA, Canada and Puerto Rico. We currently do not ship to military addresses or mail drop locations.

Can I have more than one shipping address and ship to more than 1 or 2 address at a time?

No, not at this time.

Can I change my payment method once I've submitted my order:

No, not at this time.

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Product Information

Can I review the pricing for your products and printing?

Pricing information is available on each product page, and is based on the quantity of your order and type of material you choose. You can select the order quantity and material for after you've completed your design.

All prices reflect WePrint US pricing and are shown in USD

What clothing materials are unsafe for application of Adhesive Name Tags and Badges?

It is not safe to apply Adhesive Name Tags and Badges to Smooth Leather, Velvet, Silk, Charmeuse, Suede and Corduroy.

Are WePrint labels safe to use on food products?

WePrint labels include FDA-compliant* adhesives that are safe for indirect food contact. They are suitable for food and beverage labeling applications where the label is separated from the food by a functional barrier such as glass. For more information read this compliance regulation definition. Please note: This regulation does not mention temperature restrictions, however, Avery recommends that its adhesives should be kept at room temperature or below to be considered food safe. Adhesives exposed to conditions hotter than room temperature may require further migration testing to determine if they are suitable for the application.

If you have any concerns about your application, please call our technical support at (800) 942-8379.

* FDA Compliance: Title 21, Section 175.105 of the Code of Federal Regulations (21 CFR 175.105)

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Account Information

Do I have to create an account to order product?

Yes, and it's really quite simple. There are three ways you can create an account:

  1. When you click "Sign Up" at the top of the page;
  2. When you save a project to MyAvery, you will be prompted to create an account; and
  3. When you check out.
Once you create your account, simply log in the next time you visit or place an order.

How do I access my account at Avery.com?

Click the Sign In link at the top of the Avery.com home page. Follow the prompts to enter your email address and password, then click "GO."

I forgot my password. How do I access my account without it?

Click the Sign In link at the top of the Avery.com home page. Click the Forgot your password? link located under the sign-in fields.

You will be asked to enter your email address. Follow the prompt to enter your email address and a temporary password will be sent to you. You will be able to change your password once you log in.

How do I update my account information?

Click the Sign In link at the top of the Avery.com home page. Select View/Edit My Profile from the menu on the left. Follow the prompts to enter and update your profile information.

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Consumer Experience

What is your guarantee?

We want you to be completely satisfied with your order. That's why we stand behind our 100% Satisfaction Guaranteed policy.

If you are not satisfied with the products and/or printing, contact us within 30 days and let us know. We'll do everything we can to make it right.

Will my credit card information be stored?

Unless you choose to save your credit card information for future orders, your credit card information will not be stored.

Is my saved project secure?

Yes. Your project will be saved on our secure site and can only be accessed when you sign in at Avery.com.

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Shipping to Canada

What are the shipping methods to ship to Canada?

Shipping methods to Canada are:

  • UPS Worldwide Express: 4-6 calendar days via UPS. Keep in mind that this service is not available to all addresses.
  • UPS Worldwide Expedited: 6-11 calendar days via UPS
** Canadian PO Box Customers: At this time we are unable to ship to PO Boxes in Canada. Please use a street address if possible

What are the duties and taxes I will pay to ship to Canada?

Duties and taxes calculated at checkout. Guaranteed landed costs (no additional charges at delivery). All prices reflect WePrint US pricing and are shown in USD.

How do I find my past orders?

www.avery.com/myavery

What is the Canada Tax ID?

Canada Tax ID is GST/HST #81615 0122 RT0001
British Columbia PST #1051 6992
Saskatchewan PST #2616738
Manitoba RST #004096-4
Quebec QST #1223438098

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*  Flat rate shipping offer applies to economy shipping only. If another shipping method is selected, charges may apply. Offer applies only to orders shipped to
   the United States and Puerto Rico. Offer subject to change.