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Help with HP Envy Printers, 4500, 4520, 5660, 6252, 6255, 6475

HP Envy printers have a feed path that makes a U-turn as the paper, labels or cards go through.  This makes it important to adjust your printer settings to help your printer print accurately.

When you print, be sure:

  • You are using Avery products designed for inkjet printers
  • Paper size is set to 8.5 x 11
  • Scale is set to 100% (may be under More Settings or Properties or Preferences in the print dialog)
  • For glossy labels, choose Normal print quality and the plain paper settings to avoid smearing
  • For other labels and card products, choose Best print quality to avoid misalignment

When placing labels or cards in the paper tray:

  • Fan the sheets before putting them in
  • Be sure not to over-fill the tray (only 1/2 or 3/4 capacity)
  • Gently snug the paper guides to the edges of the labels or cards
  • If you're only printing a few sheets, place 20 or so sheets of plain paper underneath

Troubleshooting:

  • HP offers updated printer drivers to improve results with these printers at https://support.hp.com/us-en/drivers
  • If the printer is pulling irregularly or more than one sheet at a time, feed a single sheet at a time
  • We recommend cleaning the multipurpose or lower cassette tray where you place your labels or cards
    • Use canned air to blow off any dirt or paper fibers from previous use
    • Use tissue paper or paper towel to wipe down paper guides which may have dirt or adhesive residue from previous use
    • Use tissue paper or paper towel to wipe down the rest of the tray that the paper will touch to remove remaining dirt

  • For more help with HP printers, call HP at 800-474-6836 or visit HP Support
These printers use Pigment ink for the black and Dye ink for the color, so they work Avery products designed for inkjet printing with regular inkjet printers.  If you want to use Avery waterproof labels for inkjet printers, the color Dye ink will smear when wet, but if you only print using the black Pigment ink, your labels should be waterproof.

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