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Oriental Trading Marketplace Return Policy

Oriental Trading Marketplace Return Policy

If you're unsatisfied for any reason, you can submit an online return within 30 days of purchase. To submit the return, use the following link: https://www.orientaltrading.com/h3-help-returns-and-refunds.fltr

You can also contact Oriental Trading via phone at 800-875-8480 or via email on custserv@oriental.com

Service hours are Monday-Friday 7AM-9PM CST, and Saturday-Sunday 8AM-8PM CS

Please consider the following general requirements for returns:

  • Please consider the following general requirements for returns:
  • Requests must be made within 30 days from the day the order is placed.
  • Customer Service must authorize refunds and returns in advance.
  • Returned items must be shipped back within 30 days from the date that the return has been authorized.
  • All products must be returned with original labels affixed.
  • Returns must include the name of the original purchaser.
  • Refunds will exclude shipping and handling fees.

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