Oriental Trading Marketplace Return Policy
If you're unsatisfied for any reason, you can submit an online return within 30 days of purchase. To submit the return, use the following link: https://www.orientaltrading.com/h3-help-returns-and-refunds.fltr
You can also contact Oriental Trading via phone at 800-875-8480 or via email on custserv@oriental.com
Service hours are Monday-Friday 7AM-9PM CST, and Saturday-Sunday 8AM-8PM CS
Please consider the following general requirements for returns:
- Please consider the following general requirements for returns:
- Requests must be made within 30 days from the day the order is placed.
- Customer Service must authorize refunds and returns in advance.
- Returned items must be shipped back within 30 days from the date that the return has been authorized.
- All products must be returned with original labels affixed.
- Returns must include the name of the original purchaser.
- Refunds will exclude shipping and handling fees.