Printing Postage FAQs

Printing Postage from Stamps.com in Avery Design & Print Online FAQs


What is Avery Design & Print Postage Print?

If you use Avery Design & Print Online to print Avery 30-per-sheet address labels, now you can purchase postage for First-Class Mail® for standard domestic 1oz envelopes and print it on additional Avery 30-per-sheet labels using a Stamps.com® account.


How does Postage Printing in Avery Design & Print Online work?

In Avery Design & Print Online, when you finish printing your 30-per-sheet address labels, you will see an offer to print postage on a new sheet or sheets of labels.  The program will allow you to create a new account with Stamps.com® or log into your existing account.

You can add funds to your Stamps.com® account and when you print postage, the postage amount will be deducted from your account. There are no additional taxes or fees. Simply affix your address labels and postage labels to your envelopes and give them to your mail carrier or drop them in the nearest mailbox.

Get started with a project using Avery Design & Print Online at avery.com/print


Can I just print postage?

No, you must print an address label project first, and then you can print the same number of postage labels.  You can also choose to print fewer stamps than your address labels.


How do I access the postage print feature in Avery Design & Print Online?

Go to avery.com/print and create and print address labels using Avery address labels that are 30-per-sheet, such as 5160 or 8160.  When you complete this project, you will see an offer to purchase postage.


What is Stamps.com®?

Stamps.com is a leading provider of Internet-based postage services with over 450,000 customers. Stamps.com’s service enables small businesses, high-volume shippers, enterprise shippers, and consumers to print U.S. Postal Service-approved postage with just a computer, printer and Internet connection, right from their home or office. No special hardware is needed. Once your mail is ready to go, simply hand it to your mail carrier or drop it in a mailbox.  Click here to learn more.


Why do I need a separate account at Stamps.com?

You will be purchasing your postage through Stamps.com®, so you need to have a secure account with them for the financial transaction and to meet USPS® requirements.  It’s easy to set up your account. To sign up, click here.


What types of payment can I use?

Stamps.com® accepts American Express®, Visa®, MasterCard® and Discover®.  All stored credit card information is encrypted using state-of-the-art security technology, including VeriSign's SSL certificate. An SSL certificate from VeriSign means the site uses authenticated, encrypted online commerce, and that the Stamps.com order processing pages are fully secure.


How much does this cost?

To print only U.S. First Class postage, there are no additional fees or taxes – you just pay the current price of USPS® First Class® postage.  $10.00 is the minimum to open an account.


What are the system requirements?

Operating Systems:  Currently, postage printing will only work on a PC running a Windows® operating system.  Mac® operating systems are not supported at this time.

Adobe® Programs:  You will need Adobe® Reader ® 9.0 or higher and Adobe® Flash® Player 10.3 or higher.

Download  Adobe® Flash and Adobe® Reader for free.

Browsers:  Postage printing does not work with the Safari® browser at this time due to a technical issue.


Are there any special instructions for using Internet Explorer?

You can print using Internet Explorer without changing any settings.

 

How do I print using Firefox®?

If you use Firefox, you will need to use Adobe Reader create your postage and print.  Here’s how:

How do I print using Chrome®?

If you use Chrome, you will need to follow these steps to use Adobe Reader to print:


Will this work with mail merge projects?

Yes, you can upload a mailing list and then purchase and print postage.  Alternatively, you can input the addresses you want to use and then purchase your postage.


Do I need special labels to print postage?

As long as you use standard Avery 30-per-sheet address labels, you can print postage.


Which Avery products can I print postage on?

Currently you can print on any 30-per-sheet Avery address label.  This includes Avery product numbers 5160, 5260, 5520, 5960, 6970, 8160, 8250, 8460, 45160, 48160, 48460, 48960, 55160 and 58160.


What kind of postage can I buy?

You can purchase USPS® First-Class™ postage for standard letters which have a maximum weight of 1 ounce and meet the size and shape requirements of the USPS®.

Letters that meet one or more of the nonmachinable characteristics below require additional postage, and are not supported by Avery Design & Print Online postage printing.

  • It is a square letter
  • It is too rigid – does not bend easily
  • It has clasps, string, buttons, or similar closure devices
  • It has an address parallel to the shorter dimension of the letter
  • It contains items such as pens that cause the surface to be uneven
  • The length divided by height is less than 1.3 or more than 2.5

 

Size Requirements:

Minimum Size:  3-1/2” x 5”

Maximum Size:  6-1/8” x 11-1/2”

Thickness:  0.007” to ¼”


How much postage can I buy?

You can purchase one First-Class™ stamp for each address label you create.  You can choose to print fewer stamps than the number of address labels you print, but you cannot print more stamps than addresses.  There is a maximum project size of 20 sheets, or 600 stamps.  If you want to print more than 20 sheets, you will need to break your address list into multiple print projects.


Can I save my postage project and print it later?

No, you cannot save postage projects.  You must print the postage labels at the time you create the project.  However, your address labels project can be saved online in your MyAvery account or to your computer.


Can I save my printed postage for use later?

All first class postage printed should be used by the printed date on the label.


What is the Privacy Policy?

You can read the Stamps.com privacy policy here:

http://www.stamps.com/privacy-policy/

And the USPS privacy policy here:

http://about.usps.com/who-we-are/privacy-policy/welcome.htm


Why did my postage not print? 

  • Currently, postage printing will only work on a PC running a Windows® operating system.  Mac® operating systems are not supported at this time. 
  • Adobe® Programs:  You will need Adobe® Reader ® 9.0 or higher and Adobe® Flash® Player 10.3 or higher.  Download  Adobe® Flash and Adobe® Reader for free.

 

  • Browsers:  Postage printing does not work with the Safari® browser at this time due to a technical issue.  Please use Firefox®, Internet Explorer® or Chrome®. (Chrome and Firefox users: You will need to disable the PDF viewer in your browser and use the Adobe® Reader® plugin to print.  See the instructions above).

 

How do I request a postage refund?

If you have a postage misprint where nothing prints at all, postage printed on the back of your item, or printed incorrectly on the front you can try to reprint your postage first, which will allow you to print your postage again without being charged a second time or having to process a refund request.

If the reprint has a postage misprint where nothing prints at all, postage printed on the back of your item, or printed incorrectly on the front you can request a postage refund from the Stamps.com website www.stamps.com/refund. Log in, go to the History tab and click on Request a Postage Refund.

Please note that only current customers are eligible for postage refund. You must submit e/Refund requests within 10 days of the print date and mail-in refund requests within 60 days of the print date. Once you have submitted your request, use the Refund History tab for an update on the status.


How do I contact Stamps.com?

Stamps.com® is also available by phone toll-free at 1-888-434-0055, Monday - Friday, 6 a.m. - 6 p.m. Pacific Time.


How do I check the balance in my Stamps.com® postage account?

You can check your balance by visiting Stamps.com and logging in to your account.


What other services does Stamps.com® offer?

You can print stamps, shipping labels, envelopes and more with an account at Stamps.com®.  Right now, Avery only offers First-Class™ postage for standard letters, but Stamps.com® easily calculates and prints official USPS® postage and shipping labels for anything from postcards to packages – domestic or international.  You can even access special services including Certified Mail™, Delivery Confirmation™, insurance and more. The subscription is only $15.99 per month.

Want to try it?  Click here to sign up for a 30-day risk-free trial.